Returns & Exchanges

Return Instructions for Posted Items:

Please mark the address clearly.

1. Please note: Riding Hats are non returnable.
2. Enclose a copy of the delivery note and your reason for the return of the item.
3. All returns must be made within 30 days.
4. Items must be returned in the original state complete with packaging and components.
5. North Wales Horse Tack is not responsible for customer returns that are not received.
6. The customer is responsible and must pay all shipping costs for the return.
7. On the rare occasion, an item may be faulty, we will issue a full refund.  Please make North Wales Horse tack aware of this as soon as possible, by emailing us or calling 07803 772972.
8. If an item is broken upon receipt please call 07803 772972 or email northwaleshorsetack@gmail.com within 24hrs of delivery to ensure a full refund.
9. For all other returns, an exchange or credit note will be issued.  The value of returns, exchanges or refunds is the value of the item at the time of purchase.

Return Instructions for Shop Bought Items:

1. Please note: Riding Hats are non returnable.
2. All returns must be made within 30 days with proof of purchase.
3. Items must be returned in the original state complete with packaging and components.
4. On the rare occasion, an item may be faulty, we will issue a full refund.  Please make North Wales Horse tack aware of this as soon as possible, by emailing us or calling 07803 772972.
5. For all other returns, an exchange or credit note will be issued.  The value of returns, exchanges or refunds is the value of the item at the time of purchase.

Returns Address:

North Wales Horse Tack
Unit 6
Morgan Evans Auction Centre
Gaerwen
Anglesey
NORTH WALES

Refund process:

Your refund will be credited back to the original method of payment.